How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

 

Shipping

HairJems ships worldwide. HairJems has flat rate shipping prices with no additional charge for multiple items. All packages are mailed to the US via Canada Post Air Mail or Light Packet. All packages are mailed within Canada via Canada Post Expedited Parcel. The shipping cost listed includes both shipping and handling and is for your entire order, be it one hair stick or ten. You best deal is to order more than one hair stick to save on postage. Treat yourself to a second hair stick, order with a friend or give one away as a lovely gift. 

I want to keep the shipping costs as low as possible for you, I live in a rural area so daily trips to the post office are impossible. I always ship items out as soon as possible, usually the within 3 workdays.

If your parcel is returned to me undelivered due to wrong address and you would like the parcel mailed out again, I will re-charge the original shipping. PLEASE MAKE SURE YOUR CORRECT ADDRESS IS LISTED. 

Note to international buyers: USA included
I am located in Canada any import duties, taxes, or other charges at your country's border are not included in the price of the item. These fees will be the buyer's responsibility. Due to Canadian custom regulations I do not mark my packages as a "gift" as I am running a business.

NOTE to customers living in the EU…. you need to be aware that you are responsible to pay the VAT and any handling charges your country assigns, if applicable, as the importer of the item. As the purchaser of a physical item, you the buyer are responsible for these taxes, not I as the seller. I totally understand this adds to the cost of your items, so if you wish to cancel your purchase, I am happy to give you a full refund including any shipping paid. Please contact me as soon as possible to cancel your order and receive your full refund. If I don't hear from you, your order will be sent out postage paid, you may refuse the package when it arrives and it will be returned to me. I will issue a refund of the purchase price minus the postage paid when it arrives back to me.

Refunds and Exchanges

MONEY BACK GUARANTEE:

Your satisfaction is guaranteed! I want you to be happy with your purchase so if for any reason you're not, please contact me immediately. Items can be returned for a refund of the purchase price, less shipping, within seven days of receipt. The item must be returned to me in its original condition, carefully packed to prevent breakage and with postage paid. 

Insurance on returns is necessary to cover the item if it is lost in the mail on its way back to me, as I cannot refund for an item that I don't receive back.

 

Substitutions

On very rare occasions I may substitute a small item in the piece pictured, for example using a similar but not exact bead cap. Most of my items are made ahead of time so what you see is what you get, but I reserve the right to make minor substitutions if a dire need arises. Measurements are approximate. Due to the hand crafted nature of the sticks, sizes may vary slightly. If an exact measurement is needed please contact me before ordering.

Repairs
If any item is in need of repair contact me first with the nature of the problem. I will get back to you shortly to work out a solution. It is necessary that before any repairs, exchanges or refunds will be undertaken, the original hair sticks must be returned to me.

 

Privacy Policy

Your privacy is very important to me. I do not share or sell your personal information with anyone, nor do I have access to credit card information for orders placed online.